Return and Refund Policy

At Sovorra, we want you to feel confident when placing an order. We accept returns and provide refunds for eligible products, subject to the conditions outlined below.

Eligible Returns

Certain products may be returned within 30 days of delivery if they are:

• Unused, unworn, and in their original condition

• Returned in the original packaging

• Accompanied by proof of purchase

• Free from damage, stains, odors, or signs of use

Returns must be requested and approved before the product is sent back. Items returned without prior authorization may not be accepted.

Non-Returnable Products

For health, hygiene, and safety reasons, we cannot accept returns or provide refunds for products that are consumable, applied to the body, or intended for personal use once they have been opened, used, or had their protective seal removed.

Non-returnable products include, but are not limited to:

• Lymphatic drainage drops and other liquid or consumable products

• Personal-care, wellness, and hygiene products that have been opened or used

• Products that come into direct contact with the mouth, face, skin, or body after opening

• Items with removed hygiene seals or protective packaging

• Gift cards

• Final-sale or clearance items

These restrictions help us maintain appropriate health, hygiene, and product-safety standards for every customer.

Damaged, Defective, or Incorrect Orders

Please inspect your order as soon as it arrives. If an item is damaged, defective, or different from what you ordered, contact us within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photographs or videos showing the product, packaging, and shipping label

After reviewing the information, we may provide a replacement, store credit, or refund, depending on the circumstances and product availability.

Do not discard a damaged or incorrect item until our customer-support team has reviewed your request.

Return Process

To request a return, contact us at [shop@sovorra.store] with your order number and reason for the return.

If your return is approved, we will provide return instructions. Customers are responsible for return-shipping costs unless the item arrived damaged, defective, or incorrect.

We are not responsible for returned packages that are lost in transit. We recommend using a tracked shipping service and keeping your shipping receipt.

Refunds

Once an eligible return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Original shipping charges, expedited-shipping fees, return-shipping costs, and shipping-protection fees are non-refundable unless required by applicable law or the return resulted from an error on our part.

Processing times may vary depending on your bank or payment provider.

Order Cancellations

Orders may only be canceled before they have entered processing or been shipped. Once an order has been processed or shipped, it cannot be canceled and must follow the applicable return conditions described in this policy.

Refused and Unclaimed Deliveries

Orders that are refused, returned because of an incorrect or incomplete address, or left unclaimed may be subject to return-shipping charges and other carrier fees. Any approved refund will be calculated after these costs have been deducted.

Policy Abuse

Sovorra reserves the right to deny a return or refund when there is evidence of misuse, excessive return activity, fraudulent activity, product tampering, or failure to follow this policy.

Your Legal Rights

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer-protection laws.

Contact Us

For questions or return requests, contact:

Email: [shop@sovorra.store]
Store: Sovorra
Website: sovorra.store